FAQ

Return Info:

Unopened items:
Return authorization must be granted by KillerToyz prior to returning any items; unauthorized returns will be refused. Unopened items must be returned within 20 days of the product ship date. KillerToyz will refund you the entire purchase price of the unopened item (shipping fees to and from KillerToyz will not be refunded). Refunds will be issued in the form of your original payment method. Items must be packed inside a sturdy shipping box with sufficient protection. Any items returned to KillerToyz that do not meet the unopened return policy will be subject to a 50% depreciation of the original sale price.

 

Opened items are any products that have had the factory sealed tape removed, or where there is clear evidence the product packaging has been opened or tampered with.

 

Defective items:
If you receive an item that has a manufacturer's defect we are happy to ship a replacement. Please contact us within 3 days of receiving your order. KillerToyz will cover shipping fees to and from our warehouse on defective items. Shipping fees for international customers will be refunded in the form of store credit only. Defective items may only be exchanged for the same item or store credit if a replacement is not available. We are not able to accept any figure(s) or item(s) that have been disassembled or modified in any way, due to the overall quality and integrity being compromised. Please note that this return policy applies only to shipped items you have received.

 

Pre-Order

Pre-Ordering information:

Pre-Order items will be charged at the time you place the order. When you place a Pre-Order with KillerToyz, we will reserve that figure for you from our incoming shipment. In some cases our shipments “Pre-sell-out” so only people who Pre-Order with us are able to receive the items because we don't have any extras left to list for normal “in stock” sales.

Pre-Ordering an item will also guarantee you a lower price; once the Pre-Order item becomes In-Stock the price of that item will in most cases increase.

By Pre-Ordering an item it is our way to provide our customers with an advanced discount.

All Pre-Orders are paid for in full at the time of order placement. Pre-Orders do Not ship until ALL the items in your order are in-stock. Please place separate orders by estimated shipping dates if you wish to receive items when they are released. Pre-Orders can NOT be cancelled, however under certain circumstances Any cancelled Pre-Orders are subject to a 20% Restocking Fee.

 

What if I order multiple items, both instock and preorder? Orders do not ship until EVERYTHING is in stock. If you placed an order with multiple pre-orders at various dates, please note that it will not ship until the last item is in stock. If you want items to ship as soon as they come in, please consider separating your orders.

 

What if I want to cancel a preorder from your site? Unfortunately, we can not cancel a preorder. A preorder locks you in and guarantees your shipment. Please do not order until you are 100% sure you want the item.

 

Will KillerToyz keep all my information private? 
Yes! KillerToyz will never share or sell your email address or any other information with anyone! We'll only use your information internally to process and ship your order, and to keep you updated via email about new items that arrive at KillerToyz.

Shipping overseas? 

KillerToyz ships Worldwide! However if you choose the  basic surface shipping option with no tracking KillerToyz is not responsible once your item is dropped off to the shipping company! Please take the time to read about the shipping options and the time it takes for each country. Basic surface shipping overseas can take up to 3 months depending on the time of year as it is shipped by boat. In case your package does not arrive in the time frame, we will do our best to investigate and track it down for you. However without tracking it is not a guarantee!

Will International shipments be declared at full value for customs?
We are required to declare the full value of the products purchased on all customs paperwork. Killertoyz is not responsible for any customs fees, taxes, tariffs, or other fees your local government may charge you for ordering items from Canada (these items are generally made in China, Japan, or Taiwan). Please check with your local government for tax rules in your country.

 

Payment methods KillerToyz will accept? 
For your convenience we are proud to offer a wide range of payment methods. We accept all major credit cards: Visa, MasterCard, American Express, Discover, and Debit Cards. We also accept PayPal, Money Orders / Drafts (certified cheques for Canadian residents only). KillerToyz is unable to accept money transfers or Western Union.

SKULL POINTS

Do my points expire? 
Points do not expire unless you do not make a qualifying purchase within a calendar year. If no such purchase is made in a calendar year, your points will be cashed out and reward certificates will be issued in $5 increments. Any points remaining under $5 will be forfeited. If your account is terminated for any reason, you will forfeit all points.

I have a question, what is your Email address? Feel free to email us with any questions or comments at any time; we'll get back to you promptly Monday through Friday during business hours. Please send all emails to: info@killertoyz.com or head over to the contact page and complete the contact form.

 

 

                                                                         

 

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